BNB55 Frequently Asked Questions

No. BNB55 strictly allows one account per person. Creating duplicate accounts — even under a different email or phone number — violates the Terms and Conditions. Any duplicate accounts found are closed and all associated balances are forfeited. If you have forgotten your login details, use the password recovery option rather than registering again.

BNB55 is strictly for adults aged 18 and above. You confirm your age during registration and may be required to provide a copy of your CNIC or passport before your first withdrawal is processed. Any account confirmed as belonging to a person under 18 is permanently closed and all funds, including winnings, are forfeited.

On the Login page, select "Forgot password" and enter your registered email address or mobile number. A reset code or link will be sent to you. Follow the instructions to create a new password. If you no longer have access to your registered contact details, reach out to BNB55 support at [email protected] with your username for manual account recovery assistance.

Standard account activity — depositing and placing bets — generally does not require documents upfront. However, before your first withdrawal is processed, BNB55 may request a copy of a government-issued ID (CNIC or passport) to confirm your identity. In some cases, proof of payment method ownership may also be requested. Having your CNIC photo ready avoids delays when you first request a withdrawal.

BNB55 supports JazzCash, Easypaisa, Raast, bank transfer, debit cards and other mobile wallets for PKR deposits. All payment methods must be registered in your own name — third-party deposits are not accepted. Head to the Deposit page after logging in to see all currently available methods and their limits.

JazzCash and Easypaisa deposits are typically credited to your BNB55 balance within seconds of the transaction being confirmed on your mobile wallet. Bank transfers generally take longer — processing times depend on your bank and can range from a few minutes to a few hours. If a deposit has not appeared after a reasonable wait, contact support with your transaction reference number.

Navigate to the withdrawal section in your account settings. Select your preferred withdrawal method — this must match a payment method you have previously used to deposit, or a verified account in your name. Enter the PKR amount and confirm. Identity verification may be required before your first withdrawal if you have not completed this step yet. Higher VIP tier accounts benefit from faster withdrawal processing times.

BNB55 does not charge fees on standard deposits or withdrawals. However, your payment provider — JazzCash, Easypaisa or your bank — may apply their own transaction charges. Check your mobile wallet's fee schedule if you are unsure. Any applicable third-party fees are separate from BNB55's platform and are not charged or controlled by BNB55.

No. BNB55 does not accept third-party deposits. All payment methods used for deposits must be registered under your own name. Deposits made from accounts belonging to another person are subject to reversal and may trigger an account review. This policy exists to protect players from fraud and to comply with standard payment security requirements.

Cricket is the main focus — PSL, T20 internationals, ODIs, Test matches and bilateral series are all covered with extensive markets. Beyond cricket, BNB55 also covers football, including major international leagues and tournaments, as well as Esports. The Betting page shows all currently available sports and upcoming events. All bets are placed and settled in PKR.

Yes. BNB55 offers in-play betting on PSL and other live cricket matches. Odds update in real time based on the score and match situation. You can bet on match winner, next wicket, total runs in an over, player performance and many other markets while the game is live. In-play markets are available on the Betting section when a qualifying match is in progress.

Most cricket and football bets are settled within a short time after the official result is confirmed. In-play bets are typically settled immediately once the relevant event concludes (e.g., end of an over for over markets). Winnings are credited to your PKR balance as soon as settlement is processed. If a match is abandoned or voided, affected bets are typically refunded — exact rules are in the Terms and Conditions.

If a match is abandoned without a result being reached, most pre-match bets are voided and stakes returned to your account. For matches where a result is determined by DLS method or a reduced-overs result, bets are typically settled on the official result. In-play bets placed on markets that had already been resolved before the abandonment stand. The full rules for match abandonment are in the BNB55 Terms and Conditions.

BNB55's casino section includes Live Casino with real dealers — Baccarat, Roulette, Blackjack and other table games available around the clock. There is also a large slots library covering classic reels and modern video slots from well-known providers, plus RNG versions of table games. All games can be played in PKR from your existing account balance without any separate casino wallet.

RNG (Random Number Generator) slot and table games on BNB55 use certified random number generation to determine outcomes. Live Casino games use physical cards and real roulette wheels operated by professional dealers — outcomes are determined by the physical game process. No strategy or system can reliably alter game outcomes over time. All casino games are entertainment, and results cannot be predicted.

No. Your PKR balance on BNB55 is shared across both sports betting and all casino products. You do not need to transfer funds between sections — deposit once and use your balance freely across cricket betting, Live Casino, slots and any other available product. This applies to all deposit methods including JazzCash and Easypaisa.

Every qualifying bet and casino wager placed on BNB55 earns VIP points automatically. Points accumulate toward four tiers: Bronze, Silver, Gold and Diamond. Higher tiers unlock benefits including faster withdrawal processing, increased transaction limits and personalised bonus offers. You do not need to apply — points are tracked from your very first bet. Full tier details are on the VIP page.

A wagering requirement is the number of times bonus funds must be bet through before any winnings derived from that bonus can be withdrawn. For example, a wagering requirement of 10x on a PKR 1,000 bonus means you must place PKR 10,000 in qualifying bets before withdrawing bonus-related winnings. Wagering requirements vary by offer and are stated in each promotion's individual terms. Always read the bonus terms before opting in.

All active promotions are listed on the Promotions page. New offers — particularly around PSL season, T20 World Cup cycles and other cricket events — are posted there as they become available. Log in to see which offers are eligible for your account. Not all promotions are available to all account types or tiers.

Use a strong password that is unique to BNB55 — not shared with other services. Log out from shared or public devices. Never share your login credentials with anyone. BNB55 support will never ask for your password in any communication — any message requesting your password is a scam. Check your recent login activity in account settings periodically to catch any unusual access early.

Change your password immediately via the login page. Then review your account transaction and login history for any activity you do not recognise. Contact BNB55 support at [email protected] with your username and details of what you have found. Our security team will investigate and take steps to secure your account. Acting quickly limits any potential impact.

Account locks after repeated failed login attempts are temporary — wait a short period and try again, or use the password reset option. If your account is locked for another reason — such as a pending verification requirement, a self-exclusion period you previously activated, or a Terms and Conditions issue — you will see a relevant message on the login screen. Contact support at [email protected] with your username if you need clarification.

Log in and go to account settings. Under the Responsible Gaming section, select deposit limit and set your daily, weekly or monthly PKR cap. Reductions apply immediately. Increases have a built-in cooling-off period to prevent impulsive changes. Setting a limit before your first deposit is strongly recommended — it keeps your gaming within a comfortable budget from day one.

Self-exclusion blocks access to your BNB55 account for a period you choose — from 30 days to permanent. Once activated, it cannot be reversed until the selected period ends. You can activate self-exclusion in your account settings or by contacting support. A shorter cooling-off period (24 hours to 30 days) is also available if you just need a temporary break. Full details are on the Responsible Gaming page.

Use the tools available — set a deposit limit, activate a cooling-off period or self-exclude. Talk to someone you trust. BNB55 support can help you activate account restriction tools at any time without judgment. Gaming on BNB55 is for entertainment and should always fit comfortably within your personal budget. If gaming is causing serious personal, financial or mental health difficulties, please seek support from a qualified professional. Read our full Responsible Gaming guide for more information.